1. Where do I unsubscribe my membership?
If you would like to cancel this subscription, log in to your PayPal account and go to the "History" subtab of the "My Account" tab. Choose "Subscriptions" from the pull-down "Show" menu and press the "Submit" button. Choose this subscription, and click on its "Details" link. You will be taken to a Transaction Details page from which you may cancel your subscription. Cancelling your subscription will immediately stop all future scheduled payments for this subscription.
2. What type of subscription do you provide?
Our system provides one month basis subscription upon your choice. That means, your subscription will renew after every 30 days automatically until you cancel.
3. What happens if I cancel my subscription?
You can cancel your subscription any time. After termination of your subscription, you still will be able to access to our system until your billing period ends.
4. What will be shown in my Credit Card or Bank Statement after a purchase?
As a paypal subscriber, you will see NATOKONLINE BILLING in your monthly statement of your Credit Card or Bank Statement.
5. Is there any way you payback your customers?
We are sorry, but once the transaction is made, the bill is non refundable under any circumstances according to the TOS of Paypal non-tangable items.
6. Can I share my access info with my friends - relatives?
NO, we do not allow to share your access info with your friends. We keep a daily record of the access log. If we find multiple ISPs we suspend the account.
7. How fast can I download, do you support resume download?
You can download as fast as your ISP allows you to download. Our server is connected with 100MBps with Premium Bandwidth.
We do support full resume, that means you can resume your download where you left off. Download HERE Free Download Manager (FDM). Download this software. Follow these steps to install it.
8. what should I remember using Download Manager?
While using download manager, you must give your username and password for this site that will be provided via email.
Also we strongly suggest to use any download manager with resume function as our files are sometimes really big and you might lost the internet connection while downloading.
Please be advised, without any download manager your Internet Explorer will open the Media Player and will play the video as streaming.
So, if you do not use any download manager, right click on the file and press "save as".
9. How frequent do you update your contents?
Every day new natoks are uploaded. As soon as the serials and dramas are broadcasted in the channels they are available here within few hour.
10. Do you sell the contents of your site - Drama, Serial, Movie or Magazine Programms?
NatokOnline dot Com is a "NON PROFIT ORGANIZATION" dedicated to the Bangladeshi People living outside Bangladesh (NRBs). The membership fee is charged only to meet the expences of the Server Maintanace, Bandwidth and to protect the misusage of the server resources. We do not sell any type of Natoks, Drama, Drama Serials, Magazine Programms, Movies and we do not ship them.
11. Why do I see you site's logo in the video files?
The logo is there to protect our contents from publishing in other websites. We will change the technique to put the logos time to time for
this reason.
As we have already mensioned, we are not selling any dramas, serials or magazine programs, we reserve the right to put logos anywhere in the video files to protect it. The subscription fee is only to help us a little bit to keep the server running and also will prevent us from the misusage of the bandwidth and the server resources.
12. I can not play the movie, what should I do?
Our Videos are compressed with wmv compression. Windows Media Player will not support all of our Codecs. If your Windows Media Player cannot play our videos, please download the following software to enjoy our videos.
First Install CODEDS
1. Download HERE KaZaa Lite Mega Codec Pack. Download this software. Follow these steps to install it.
2. Run the .exe file and it might ask you to remove some programs from your computer. Please press YES everytime to remove the current programs as it needs them to get removed.
3. Press NEXT until you come to a selection box "Select Components". Read the options, under the 1st option "Players", remove the Check(Tick Mark) from "Media Player Classic".
4. Press NEXT two times and you will be in "Select Addiotional Tasks" window. Here you will find an option for "File Association". Put Check(Tick Mark) in "Make Windows Media Player the default player for". Notice all of the below selection will be automatically given.
5. Press Next and Install, then finish.
13. Sorry, I tried all your methods, nothing works. Now What?
This is the last process you can try. Download a program called VLC Media Player (Download Here). Install the program and open the file with this program. If you fail to run the video file let us know what errors you have encountered.
For any problem or suggestion please write an email to us admin@natokonline.com. We are very friendly and very supportive towards our members.
For any query or any suggestion regarding billing please write an email to billing@natokonline.com, you will receive response within 24 Hours.
